 When quality counts... count on Python Products. Made with PRIDE in the U.S.A |
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When quality counts... count on Python Products. Made with PRIDE in the U.S.A |
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Frequently Asked Questions
At Python Products, Inc. we are dedicated to customer service and want all of our users to be completely satisfied with their Python purchase. We have answered some of the most common questions below. If you're question is not listed, please contact us for personal attention.
How much water do I take out? We recommend only a 5 to 10% water change every other week. Removal of too much water at one time may stress your fish and result in disease or death. Do gradual, more frequent water changes for the healthiest tank environment.
The adapter does not hook up to my faucet? When you remove the aerator,you will find that you have either a female or male threaded faucet. If you have a male threads (threads will protrude from the faucet), you will need to remove the small, inner ring from the 13-A white adapter that came with your unit. This adapter is two (2) pieces. Unscrew the small threaded end of the adapter and set it aside. Attach the larger, female piece that is left to your faucet. You may have received a 69HD brass adapter instead of the 13A. For faucets with inside threads use as provided. For faucets with outside threads, remove the large white washer. Attach adapter to faucet and attach top of faucet putmp to adapter. In the rare circumstance that it does not fit, you may need a universal adapter. One may be ordered through our Replacement Parts page.
My NO SPILL will not drain? Make sure all fittings are tight and that your cold water is turned on full force. The pump must be in the "drain" position. The top of the pump must be completely secured onto the adapter. If you can move the top of the pump by holding onto the hose and pushing left or right, your venturi is loose and air is leaking into the vacuum. If this happens, hold onto your pump and turn the tubing counter clockwise just until tight.
How do I add conditioners to my water when refilling my tank? When refilling with your NO SPILL, the tap water is being aerated, removing some of the chlorine so most tank owners will not find it necessary to use chemicals. If you wish to use chemicals in your tank, you may simply add them into the stream of water as you are refilling.